Success Story - Royal Canin (Mars Inc)

ROYAL CANIN: End-to-End Planning For Service Excellence and Growth

Royal Canin, global leader in Health Nutrition for Cats and Dogs, a division of Mars Inc., is undergoing a supply chain transformation to achieve Service Excellence and support Business Growth. At the heart of this transformation is the deployment of a new Planning Core Model across the group’s End to End Supply Chain from Customer needs to material requirements. The new model supports transformations in Demand Planning, Demand Aggregation, Supply Network planning, Distribution planning and Material Planning. This project is a key enabler to build a Customer Centric Supply Chain.

Global Value Chain Operations VP

Topics covered :

  • Introduction to Royal Canin, company’s mission, products, business
  • Royal Canin’s Value Chain ambitions, Customer Centric Supply Chain
  • E2E Planning supporting the company’s Integrated Business management (S&OP+)

Global Supply Chain Director   

Topics covered :

  • The Supply Chain at RC, Ambitions and Transformations
  • E2E Planning supporting the Service Excellence at Royal Canin
  • Royal Canin’s People organization to support ambitions

Business Partner Functional Senior Manager   

Topics covered :

  • E2E Planning as part of Mars Global Services Digital Technologies (MGSDT) Portfolio solutions
  • MGSDT Leading the project management process
  • The advantages of the technical Cloud solution choice

Global Planning Center of Expertise Manager  

Topics covered :

  • E2E Planning Core Model: standardization and modularity
  • E2E Planning new capabilities
  • Royal Canin’s Planning Center of Expertise and Futurmaster collaboration

USA General Manager

Topics covered :

  • Royal Canin USA Business acceleration
  • E2E Planning USA supporting Growth and Service Excellence
  • Collaboration with Region and Global to define the best solution for USA high demanding market

USA Head of Logistics and Customer Care

Topics covered :

  • Royal Canin USA sophisticated Supply Chain
  • E2E Planning supporting the Customer Centric Supply Chain
  • Investing in Supply Chain Capabilities with a strong team around this project

North America Supply Chain Director

Topics covered:

  • Royal Canin’s Supply acceleration with 3 new plants in last 3 years in USA
  • Royal Canin USA pilot for the E2E Planning development in the Region
  • Ambitions to deploy the solution all across the region with Canada and Mexico.

USA Distribution Planning Director

Topics covered:

  • E2E Planning project management
  • Distribution replenishment capabilities
  • Securing product availability across all DC with optimized inventory

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